All dakimakura are tailor made and takes about 4 to 6 business days to process after receiving your payment. A shipping notice email will also been sent to you once the order shipped out along with a Tracking Code if you decide to have Airmail Speed. Tracking Code for ALL orders.
Shipping fee over $50: Free
Please be noted that we need 7-12 business days to process orders as our products are made to order.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
The actual shipping time to destination countries is based on the shipping method in your order.
A: Standard Shipping: 10 - 15 business days
B: Express Shipping: 3 - 6 business days
Other Countries: please add 3-7 business days.
About the shipping fee, please refer to the website update.
Note: The public holidays, destination countries and couriers will be affected the shipping time too.
Total delivery time= Processing time + Shipping time
* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for un-foreseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.
Not in love with your new purchase and request order modifications? Please contact [email protected], we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we made a size chart in each product page.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact [email protected] and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Moehobby, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will organize a reprint or a refund for you!
Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:
- For returns, please send us an email at [email protected] by specifying your name and order number in the first instance
- We do not offer refunds or exchanges for reasons of buyer's remorse (purchased wrong design/fabric/size/undelivered address, etc.). Therefore, please be sure about what you want to buy before placing your order and address is correct!
- For orders not yet shipped but cancelled, there will be a small 15% cancellation fee as items have already been sent to production and this requires disposal of the merchandise.
- In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If you would like to treat it as a return (applicable only for wrong item sent or product quality issues), we will refund the value of the product(s) minus a 50% restocking fee. Shipping fees will not be refunded.
- All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
- Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
- Returns issues must be raised within 2 weeks from the parcel has been sent out with valid reasons (ie reasons due to no longer needed are not accepted as valid reasons for return items)
- No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
Mis-delivered / Returned Parcels
We are not responsible if your parcel is mis-delivered or returned to us due to
- Your supplying of a wrong/invalid delivery address during order confirmation
- Your failure to pick up your parcel at the post office.
In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If your parcel was mis-delivered (delivered to another address) due to any of the above reasons, no compensation will be provided.
Moehobby will be providing a discount for the item won. Please note that the customer/winner will pay for the expense for their prize shipping fee.
New Designs. Large Anime Collection Online
Premium Quality Guaranteed
Our satisfaction guarantee ensures that you receive only the best products available. Produced under strict laboratory conditions and monitored for top quality control, all Anime Dakimakura Pillow products are Guaranteed to be STERILE, PURE AND VIABLE. Our systems use only the purest, most prolific, professionally isolated strains to produce premium quality spores and tissue culture specimens. Our guarantee ensures that you receive the highest concentration of pure, isolated printing specimens available.